HCML 415 Strategic Operations Management in Healthcare • 5 Cr.


This course is designed to address key operations issues in large as well as small/medium healthcare organizations. These issues include both strategic and design decisions, and as such make evidence-based operations management an inter-functional concern that requires cross-functional understanding and coordination. A blend of theory, cases, analytical techniques, business examples, videos, online simulation, and class discussions will be used to fulfill the course outcomes. Prerequisite: Acceptance to the program or permission of Program Chair. Recommended: HCML 411 or RAIM 411.


After completing this class, students should be able to:

  • Evaluate contemporary health care operations through the application of the tools of quality management and operations research modeling methods
  • Develop models to evaluate and improve health care operations
  • Assess structures, processes, outcomes of health care systems.
  • Develop information feedback systems to monitor and improve processes and outcomes of improvements, including the ability to provide visualization of the data to support end user decision making
  • Interpret model output to assess processes and outcomes of care and the potential impact of proposed operational changes on systems performance